- Please keep 2m distance to other persons who do not live in your household or are your accompanying travelers.
- Use FFP2 masks in generally accessible indoor areas (restaurant and buffet area, wellness area, hotel lobby, corridors and elevators). Excluded are children up to 6 years age or persons who cannot carry it for health reasons.
- If possible, please pay cashless, book in advance and try to avoid big groups at the reception and in the restaurant and buffet area.
- Do not shake hands or hug people.
- Wash your hands several times daily with water and soap- min. 30 seconds.
- Avoid touching your face with unpurified hands.
- Cough or sneeze into the crook of your arm.
- All spa treatments are taking place as usual in compliance with the current directions.
- Guided sauna infusions are currently not possible - but of course you can use it on your own responsibility with your family/accompanying travelers.
- You can use our pools as usual - please keep your distance and mind the numbers of maximum persons. Indoor pool: max.5 persons, outdoor pool: max. 8 persons.
- Our restaurant and bar area are currently available for you until 10 PM.
- Please check out on time (until 11.00 am) so we can keep our cleaning and disinfection intervals for the safety of all our guests.
We guarantee check-in at 3:00 p.m. If you arrive earlier and the room is already ready, you can of course move into the room. Otherwise we would be happy to offer you our bathing bag to bridge the waiting time so that you can relax in our MAVIDA SPA. On the day of departure, we ask you to vacate the room by 11:00 a.m. However, if you don't want your vacation to end yet, you can still use our MAVIDA SPA free of charge all day long.
After booking, following cancellation conditions apply:
- up to 14 days before arrival - free cancellation possible
- up to 10 days before arrival - 40% cancellation fee
- up to 7 days before arrival - 70% cancellation fee
- up to 6 days before arrival - 90% cancellation fee
The cancellation costs are calculated from the total price.
You are welcome to book cancellation insurance with us.
Please note: For the non refundable "Early Bird rate", free cancellation or changes are not possible from the time of booking.
With regard to special conditions due to the current COVID-19 regulations, our team is available to answer any questions you may have.
A free cancellation (100%) is possible until 12 weeks before arrival. Until this time, the hotel must have received a written declaration of rescission.
After this date, the rooms can be reduced and canceled as follows:
- up to 6 weeks before the first day of arrival: 20% of the originally booked number of rooms
- up to 4 weeks before the first day of arrival: 10% of the originally booked number of rooms
- up to 2 weeks before the first day of arrival: 5% of the originally booked number of rooms
Afterwards, all cancellations will be fully charged. The basis for calculating the cancellation fees is the contractually booked service.
Ski passes are conveniently available in winter at the hotel reception. The price is the same as you would pay at the mountain railway ticket office. We are happy to put the ski passes on your room bill, there is a €2 deposit for the use of the keycard. After the skiing fun, you can return the expired ski card directly at the valley station at the machine or have it reactivated at the hotel reception for a new day of skiing. We kindly ask you to note that a photo ID is required to determine the age of children.
Winter vacation simple and convenient. In the nearby Bründl Sports ski rental and ski shop you will find everything for your perfect day of skiing. Benefit from a 12% discount when booking online with our ski rental partner Bründl Sports.
In addition, the Zell am See ski school comes to us every day and you can book your ski lessons simply and easily.
Are you arriving early and your room is not ready? You are welcome to use the wellness area free of charge before you move into your room. On the day of departure, we ask you to vacate the room by 11:00 a.m. However, if you don't want your vacation to end yet, you can still use our MAVIDA SPA free of charge all day long.