FAQ

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No question is too much. We will advise you. We look forward to a personal talk. Here you will find the answers to the most frequently asked questions. To read. Summarized and answered in detail. If you think of more questions, just bring them on. Give us a call! We are here.

Current Arrangements

  • FFP2 masks in generally available indoor areas. Children up to the age of 6 or persons who cannot be expected to wear masks for health reasons are excluded.
  • Keep at least 2 meters distance to other persons except to persons from the same household or co-travelers from the common housing unit.
  • Free rapid tests are always available at the reception.
  • All employees of the HAIDVOGL COLLECTION comply with the 3-G regulations.
  • All treatments from the SPA program are available and our pools are open. Guided infusions are currently not allowed - however, you are welcome to use our sauna on your own responsibility with your family/co-travelers.
  • Our restaurant and bar area is currently open until 10 PM for you.
  • With our cleaning concept of the company Hagleitner and the associated increased cleaning & disinfection intervals, we take care of our guests and employees.
  • In public places, public transport, customer areas of commerce and other services, and museums, wearing an FFP2 mask and proof of 2G is mandatory in enclosed spaces.
  • Please take responsibility for your own hygiene (washing and disinfecting your hands several times a day, etc.) and for keeping an appropriate distance from people who are not traveling with you.
  • We ask you to respect the check out time & release of the rooms of 11.00 am to ensure the cleaning & disinfection intervals for you.
  • If possible, pay contactless. Preferably pay the bill by card.
  • In case of any signs of illness during the stay, please contact us.

 

Requirements for your arrival

  • 2G proof 
  • Children up to the age of twelve do not require proof.
  • Children over the age of 12 require proof: 2.5G proof upon entry or in certain customer areas, services close to the body, accommodation, gastronomy, sports facilities, leisure facilities, ski lifts, at events etc. this must be a 2G proof
  • For school-age children, the schools' "Ninja Pass" is equivalent to 2G proof.

* Valid from 12.01.2021

 

What are the check-in and check-out times?

We guarantee check-in at 3:00 p.m. If you arrive earlier and the room is already ready, you can of course move into the room. Otherwise we would be happy to offer you our bathing bag to bridge the waiting time so that you can relax in our MAVIDA SPA. On the day of departure, we ask you to vacate the room by 11:00 a.m. However, if you don't want your vacation to end yet, you can still use our MAVIDA SPA free of charge all day long.

Can we rent e-bikes?

We offer e-bikes for rent in-house. You can borrow these at the reception for a fee.

How high is the HAIDVOGL MAVIDA in Zell am See?

The HAIDVOGL MAVIDA Zell am See is located at 766 m above sea level. With the areitXpress you can quickly and easily reach 1,400 vertical meters and then start in the extensive hiking or skiing area.

 

Where can I park?

During your stay there are free outdoor parking spaces and underground parking spaces available.

What are the cancellation conditions?

After booking, following cancellation conditions apply:

  • up to 14 days before arrival - free cancellation possible
  • up to 10 days before arrival - 40% cancellation fee
  • up to 7 days before arrival - 70% cancellation fee
  • up to 6 days before arrival - 90% cancellation fee

The cancellation costs are calculated from the total price.

You are welcome to book cancellation insurance with us.

Please note: For the non refundable "Early Bird rate", free cancellation or changes are not possible from the time of booking.

With regard to special conditions due to the current COVID-19 regulations, our team is available to answer any questions you may have.

What are the cancellation conditions for groups?

A free cancellation (100%) is possible until 12 weeks before arrival. Until this time, the hotel must have received a written declaration of rescission.

After this date, the rooms can be reduced and canceled as follows:

  • up to 6 weeks before the first day of arrival: 20% of the originally booked number of rooms
    OR
  • up to 4 weeks before the first day of arrival: 10% of the originally booked number of rooms
    OR
  • up to 2 weeks before the first day of arrival: 5% of the originally booked number of rooms

Afterwards, all cancellations will be fully charged. The basis for calculating the cancellation fees is the contractually booked service.

Can I buy ski passes at the hotel?

Ski passes are conveniently available in winter at the hotel reception. The price is the same as you would pay at the mountain railway ticket office. We are happy to put the ski passes on your room bill, there is a €2 deposit for the use of the keycard. After the skiing fun, you can return the expired ski card directly at the valley station at the machine or have it reactivated at the hotel reception for a new day of skiing. We kindly ask you to note that a photo ID is required to determine the age of children.

At which ski slope is the HAIDVOGL MAVIDA Zell am See located?

We are in the middle of one of Austria's largest ski areas, Zell am See-Kaprun, Saalbach-Hinterglemm-Leogang-Fieberbrunn. You can easily get to the slopes from our ski cellar. In less than 2 minutes you are at the areitXpress valley station.

Is there ski rental and a ski school?

Winter vacation simple and convenient. In the nearby Bründl Sports ski rental and ski shop you will find everything for your perfect day of skiing. Benefit from a 12% discount when booking online with our ski rental partner Bründl Sports.

In addition, the Zell am See ski school comes to us every day and you can book your ski lessons simply and easily.

What is the certainty of snow in the ski area Zell am See-Kaprun, Saalbach-Hinterglemm-Leogang-Fieberbrunn?

We have no influence on the weather itself. However, to ensure skiing pleasure, our ski area Zell am See-Kaprun, Saalbach-Hinterglemm-Leogang-Fieberbrunn with the Kitzsteinhorn guarantees 100% snow reliability and is also equipped with the latest snowmaking technology.

Is there a ski cellar?

We offer a ski cellar with an integrated shoe dryer.

What are the temperatures of the swimming pools?

The temperature in our indoor pool 33 ° C, in our 20 m sports pool about 28-29 ° C. Our pools are open every day from 07:00 to 21:00 for your bathing pleasure.

What are the opening times of the MAVIDA SPA?

We invite you to swim in our pools as early as 7:00 a.m. Our sauna facilities both open at 11:00 a.m. Our SPA area closes at 9:00 p.m.

Can I use the MAVIDA SPA before check-in or after check-out?

Are you arriving early and your room is not ready? You are welcome to use the wellness area free of charge before you move into your room. On the day of departure, we ask you to vacate the room by 11:00 a.m. However, if you don't want your vacation to end yet, you can still use our MAVIDA SPA free of charge all day long.

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